Refund Policy

Refund Policy – Vitalis Coaching & Mentoring

Disclaimer

​

The following refund policy serves transparency and governs the procedure at Vitalis Coaching & Mentoring. It does not constitute legal advice and does not replace an individual review by a qualified lawyer. 

​

Scope

​

This policy applies to all bookings of online courses, 1:1 coaching sessions, and multi-session packages at Vitalis Coaching & Mentoring. Payment is by invoice. As a rule, no refund is possible once the service has begun (e.g. the first session or course access).

​

Application Deadline and Exceptions

​

Refund requests must be submitted before the service begins (e.g. before the first session or course activation). Exceptions apply in cases of serious illness or force majeure (an unforeseeable event), on presentation of a medical certificate or comparable evidence. In such cases, we refund the sessions falling before the affected appointments, less a processing fee of CHF 100.

​

Scope of the Refund

​

Refunds are issued as credit towards future appointments or courses, not as a cash payout. There is no satisfaction guarantee or refund after the first session in the event of dissatisfaction. No refund is given for no-shows, late cancellations, or services already used.

​

Application Procedure

​

Clients submit their request by email to [insert your email address], including the booking number, invoice details, and evidence (in the case of exceptions). We process the request within 14 days and communicate the credit or rejection in writing. The credit can be redeemed within 6 months.

​