Terms and Conditions (T&Cs) VITALIS

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VITALIS Coaching & Consulting – Terms and Conditions

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1. Scope and Subject Matter of the Contract

These General Terms and Conditions (hereinafter “T&Cs”) govern all legal relationships between Vitalis Coaching & Consulting (hereinafter the “Contractor”) and clients (hereinafter the “Client”) in connection with coaching and consulting services.

Ancillary agreements, additions, or amendments to these T&Cs must be made in writing to be valid.

In all other respects, the relevant provisions of the Swiss Code of Obligations (CO; SR 220), in particular Art. 394 et seq. CO, apply.

2. Formation of the Contractual Relationship

A contractual relationship (an “engagement” within the meaning of Art. 394 et seq. CO) comes into being as soon as an appointment or a coaching/consulting package is agreed — verbally or in writing — and confirmed by the Contractor.

The Contractor reserves the right to decline an engagement without giving reasons.

3. Service Delivery and Duty of Care

The Contractor undertakes to provide the agreed services with professional care, to the best of its knowledge, and in accordance with the recognised standards of its field (Art. 398 para. 2 CO).

Any guarantee of success in respect of defined goals or outcomes is expressly excluded.

4. Coaching and Consulting Packages, Payment Terms, and Initial Consultation

§ 4.1 Coaching and Consulting Packages

The Contractor offers its coaching and consulting services exclusively in the form of packages of 5, 10, or 15 sessions. The content, scope, and price of each package are set out in the schedule of services and prices in force at the time the contract is concluded.

§ 4.2 Payment Obligation and Advance Payment

• All services are payable in full in advance within 30 days of signing the contract.

• Sessions may only be used once the fee has been paid in full.

• The irrevocable obligation to pay arises upon conclusion of the contract.

• Payments already made are not refunded; outstanding amounts remain due.

§ 4.3 Initial Consultation (free and binding)

The initial consultation is, as a rule, free of charge and serves to clarify the starting situation and possible collaboration.

By submitting the form to arrange an initial consultation and expressly confirming and accepting these T&Cs, the person submitting it makes a binding offer to hold an initial consultation.

The appointment is established upon electronic confirmation by the Contractor. Electronic confirmation, in particular by email, constitutes legally valid proof of the appointment.

The Client agrees that the data transmitted as part of the booking (in particular name, email address, date and time of registration, and technical metadata such as the IP address) is stored and processed for the purpose of scheduling and follow-up.

Cancellation, Short-Notice Cancellation, and No-Show

A scheduled appointment for the initial consultation is binding.

• Cancellation or postponement without a replacement appointment:
  If the appointment is cancelled or missed without a replacement appointment being arranged in advance, a processing fee of CHF 50 becomes due.

• No-show or missing a replacement appointment again:
  If the Client also fails to attend the agreed replacement appointment or cancels it without good reason, a further fee of CHF 50 becomes due. In addition, no further initial consultation or coaching offer will be provided by VITALIS for a period of 6 months from the date of the initial consultation.

• Payment obligation and legal consequences:
  The fees incurred are owed irrespective of any later collaboration.
  In the event of non-payment, the Contractor reserves the right, after an unsuccessful reminder, to take legal action, in particular debt collection and enforcement proceedings under Swiss law.

§ 4.4 Late Payment and Debt Collection

• Default: Once the payment deadline has passed, default occurs without further reminder. Default interest: 5% p.a.

• Reminder fees:

  • 1. reminder: free of charge

  • 1. reminder: CHF 50 + initiation of debt collection

  • Processing fee: CHF 100

• Debt collection / enforcement: claims may be assigned to debt-collection service providers.

• Enforcement: legal action, including enforcement proceedings and litigation, is reserved.

5. Termination of the Engagement

Both parties may terminate the engagement at any time pursuant to Art. 404 para. 1 CO.

Services already rendered are not refunded.

6. Appointments, Cancellations, and Missed Appointments

Agreed appointments are binding. Cancellation or postponement is, as a rule, excluded.

Missed appointments are deemed to have been used.

In the case of illness or accident, an appointment may be postponed on presentation of a medical certificate.

7. Force Majeure

In the event of force majeure, the obligation to perform is temporarily suspended. Replacement appointments are offered.

8. Copyright and Use of Materials

All materials are protected by copyright. Distribution or reproduction is prohibited.

9. Liability

Liability is excluded to the extent permitted by law. Liability applies only in cases of intent or gross negligence.

10. Responsibility for Coaches & Consultants

The Contractor accepts no liability for the content, statements, or services of individual coaches or consultants.

11. Confidentiality and Data Protection

All data is treated confidentially and processed in accordance with the FADP (SR 235.1).

12. Applicable Law and Place of Jurisdiction

Swiss law applies exclusively. The place of jurisdiction is Basel-Stadt.

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Last updated: 23.05.2026

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